Support
Need help?
Support is provided directly by Oratech Digital Services Limited. Reach out and a member of our team will respond.
Technical support
Bugs, outages, and product issues.
Billing
Invoices, payments, and account questions.
General enquiries
Anything else about Oratech or our products.
Partnerships
Business development and collaboration.
Support email
support@oratechservices.com
General enquiries
info@oratechservices.com
Business hours
Mon–Fri, 9:00 AM–6:00 PM WAT
Frequently asked questions
Email support@oratechservices.com with your project name and a description of the issue. A member of our team will respond within one business day.
Our team is available Monday through Friday, 9:00 AM to 6:00 PM WAT. Urgent production issues for active clients are handled outside these hours per your support agreement.
It depends on scope — a focused MVP can take a few weeks, while enterprise integrations typically run several months. We provide a timeline estimate after the initial scoping call.
Yes. Most engagements include a post-launch support period, and we offer ongoing maintenance retainers for clients who want continued monitoring and iteration.
Yes — send feature requests to support@oratechservices.com. Web3 Ledger is under active development and we review incoming requests regularly.
Still need help?
Send us a message and our support team will get back to you.